Our Commitment to Quality
GPR Exhausts Direct stands behind the quality of every product we sell. All GPR exhaust systems and components sold through gprexhaustsdirect.com are backed by a manufacturer's warranty against defects in materials and workmanship.
Warranty Coverage
All products purchased through GPR Exhausts Direct are covered under a 2-year limited warranty from the date of original purchase.
This warranty covers:
- Defects in materials
- Defects in workmanship
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, or improper installation
- Unauthorized repairs or modifications
- Damage caused by accidents, crashes, or external impact
- Products purchased from unauthorized third-party sellers
Warranty Exclusions
The following conditions will void your warranty:
- Unauthorized repairs or modifications performed by a non-authorized party
- Inability to provide valid proof of purchase
- Products not purchased directly through gprexhaustsdirect.com or an authorized dealer
How to Submit a Warranty Claim
To initiate a warranty claim, please contact us before returning or shipping any product. All claims must go through our review process prior to any resolution.
Step 1 – Contact Us
Email us at support@gprexhaustsdirect.com with the following:
- Your order number and proof of purchase
- A clear description of the issue
- Photos and/or video showing the defect or problem
Step 2 – Technical Review
Once we receive your submission, we will open a support ticket on your behalf. Our technical team will review the documentation provided. You will receive an initial response within 3 business days.
Step 3 – Inspection
Depending on the nature of the claim, we may require the item to be returned to us for physical inspection. We will provide instructions if this step is required.
Step 4 – Resolution
Once the claim has been reviewed and approved, we will work with you to reach a resolution. Please allow 7–10 business days from submission for full resolution.
Warranty Resolutions
Approved warranty claims will be resolved through one of the following, at our discretion:
- Repair of the defective product
- Replacement with the same or a similar product
Please note: Warranty claims do not qualify for a cash refund of the purchase price.
Contact Us
For warranty inquiries, please reach out to our support team:
GPR Exhausts Direct
14619 Caplock Drive, Orlando, FL 32837
Email: support@gprexhaustsdirect.com
Phone: +1 (407) 813-1140
Monday – Friday, 9AM – 5PM ET
This warranty applies to retail customers who purchase directly through gprexhaustsdirect.com. Warranty terms are subject to change without notice. GPR Exhausts Direct reserves the right to make the final determination on all warranty claims.